FAQ

How Will I Be Notified About My Order?

1. Once we receive your payment, we will start processing your order. 

2. Once in the process, you will receive an e-mail no tracking number will be given yet.

3. Once your order is processed and shipped, you will receive another email stating your order has shipped, along with your tracking number attached.

How do we produce your products?

How do the measurements work?

The sizes you see in the products; are fixed regular US, EU Sizes.

 

(The measurement on the product label may look different due to the difference of measurement in the country of manufacture.)

Jackets & T-shirts

Sneakers

 

How long does it take for an order to reach its destination after being shipped?

    • Sent via USPS First Class Mail, Monday through Friday
    • Ships next business day after an order is placed
    • Safe shipping is expected to take 4 - 11 business days from our European distribution worldwide.

 

Do you ship my country?

We have worldwide shipping service. Wherever you are, our greatest aim is to deliver our products to our valued customers.

Countries where we provide shipping service:

  • United States 
  • Mexico
  • Russia
  • Canada
  • Australia
  • Japan
  • Brazil
  • Korea
Europe:
  • Albania
  • Andorra
  • Armenia
  • Austria
  • Azerbaijan
  • Belarus
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Kazakhstan
  • Kosovo
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia (FYROM)
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • United Kingdom (UK)
  • Vatican City (Holy See)

 And many other countries.

Where's my order?

Note that orders ship within 1-2 business day after being placed.  

After your order has shipped, you'll receive an email confirmation .

When will you send my tracking number?

Your tracking number will be sent to your e-mail address within 24 hours after your order is shipped.

I received my order, but the product label says a different size than the one I ordered.

The measurement on the product label may look different due to the difference of measurement in the country of manufacture. However, it will fit your body if you wear it.

 

 

My tracking # says the package was delivered, but I can’t find it anywhere. What should I do?

  • Check your mailbox! Our shipments come in simple soft grey or black envelopes - about the size of standard printer paper - so they typically fit in mailboxes (depending on how many items were in your order).
  • If the package isn't in your mailbox, check with a friendly neighbor/doorman, or a well-meaning roommate/partner, who may have received the package on your behalf without letting you know. 
  • While we can't take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly! Email us at support@newretro.net with any questions.

 

Return Process:

If the item you receive is damaged, defective, or different from the product we advertised, you can return it for a full refund, an exchange, or store credit. Email support@newretro.net within 30 days of receiving your delivery.

Include this in your email:

  • Order number
  • Item you want to return
  • Reason for the return, with photos of the issue if you have them (we really do take feedback to heart and can help with suggestions!)
  • Whether you want a refund, an exchange, or store credit

We pay the return shipping. Once your return is approved, we email you a prepaid shipping label. Print it, attach it to the parcel, and put a copy of the packing slip and your order number inside. You never pay to send a faulty item back to us. Please wait for the label before sending anything.

Once your parcel reaches us it takes 5 to 7 days to process the return. After that we email you to confirm your refund, your exchange, or your store credit. Refunds usually show up on your card statement within 10 business days, and exchanges ship as soon as the return is processed.

A return cannot be processed if there is nothing wrong with the item, or if you contact us more than 30 days after delivery.

If your order comes back to our warehouse because nobody was at the address or the address was incomplete, we re-ship it at no extra cost to you. Re-shipped orders travel without a tracking code, which keeps the cost of re-shipping down.

 

WHO IS TEAM NEWRETRO.NET?

As a global consumer brand, we aim to provide the best unique set of products and only deliver your favorite ones to you.

We’re firm believers that the decade of the 80's was a gift to humanity and inspired us to take the initiative to sold our first t-shirts back in 2011. They were straightforward and built to last. Since then, we’ve passionately spent every day perfecting the modern clothing. Our goal since day one has been to create a fashion that is versatile, timeless, and functional, able to be worn in the parties or street.
At NewRetro.net, we’ve created a highly edited selection of clothes and accesories that is obsessively crafted and accessibly priced to provide an extraordinary shopping experience to our customers.

Yours sincerely,


Team Newretro.net



What is synthwave / retrowave fashion?

Synthwave (also called retrowave or outrun) fashion revives the look of the 1980s: neon colours, VHS and cassette motifs, chrome, sunsets and Miami-nights style. At Newretro.Net that means VHS-inspired sneakers, retro shirts, jackets and sunglasses designed to capture that neon-soaked era.

What payment methods do you accept?

We accept all major credit and debit cards and popular digital wallets. Every payment is processed securely through our encrypted checkout, so your details stay protected.

How do I find my size?

Every product page includes a size chart in standard US/EU sizes. The easiest way to choose is to measure a garment you already own and compare it to the chart. Sizes fit true to standard sizing; if you are between sizes, we recommend sizing up. Still unsure? Email support@newretro.net.

What is your return and refund policy?

You can request a return within 30 days of delivery for items that arrive damaged, defective, or not as described. We pay the return shipping and email you a prepaid label. Once the item reaches us the return is processed within 5 to 7 days, and refunds typically post to your account within 10 business days. Exchanges and store credit are available too. See our Refund Policy for full details.

Is Newretro.Net a legit and trustworthy store?

Yes. Newretro.Net has been dressing the synthwave and retro community since 2011, with a community of over 348,000 followers on Instagram (@newretronet). We ship worldwide with taxes and customs included, process every payment securely, and back orders with a clear return policy. Questions before you order? Reach us any time at support@newretro.net.