Refund policy

Returns

Our return policy lasts 30 days from the day your order is delivered. If more than 30 days have gone by, we can no longer offer a refund or an exchange.

You can return an item if it arrives damaged, defective, or different from the product we advertised. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Photos of the issue and your order number are all we need as proof of purchase.

We do not accept returns for change of mind, or for items that have nothing wrong with them.

Return shipping

We pay for return shipping. Once your return is approved, we email you a prepaid shipping label. Print it, attach it to the parcel, and put a copy of the packing slip and your order number inside. Returning a faulty item never costs you anything.

Please wait for the label before sending anything back, and never send your purchase to the manufacturer.

Refunds

Once your return reaches us and has been inspected, we email you to confirm we received it and to tell you whether the refund was approved. Approved refunds are processed within 5 to 7 days and credited to your original payment method. It usually takes up to 10 business days for the refund to appear on your card statement.

If you have not received your refund after that, check your bank account first, then contact your credit card company, then your bank, since each of them can add processing time. If you have done all of that and the refund is still missing, email us at support@newretro.net.

Exchanges

We exchange items that arrive damaged, defective, or different from what was advertised. Email support@newretro.net within 30 days of delivery and tell us which item you would like instead. The same prepaid label applies, so an exchange costs you nothing. Your replacement ships as soon as the return has been processed. If you would rather have store credit, we can do that instead.

Gifts

If the item was marked as a gift when it was purchased and shipped directly to you, you receive a gift credit for the value of your return. If the item was not marked as a gift, or the gift giver had the order shipped to themselves first, the refund goes back to the gift giver.

Questions

Email support@newretro.net with your order number and we will walk you through it.