Shipping

• Sent via USPS First Class Mail, Monday through Friday
• Ships next business day after an order is placed
• Safe shipping is expected to take 4 - 11 business days from our European distribution worldwide.

 

Do you ship my country?

We have worldwide shipping service. Wherever you are, our greatest aim is to deliver our products to our valued customers.

Countries where we provide shipping service:

• Albania
• Andorra
• Armenia
• Austria
• Azerbaijan
• Belarus
• Belgium
• Bosnia and Herzegovina
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Georgia
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Kazakhstan
• Kosovo
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Macedonia (FYROM)
• Malta
• Moldova
• Monaco
• Montenegro
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Russia
• San Marino
• Serbia
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Turkey
• Ukraine
• United Kingdom (UK)
• Vatican City (Holy See)

 And many other countries.

Where's my order?

Note that orders ship within 1-2 business day after being placed.  

After your order has shipped, you'll receive an email confirmation .

When will you send my tracking number?

Your tracking number will be sent to your e-mail address within 24 hours after your order is shipped.

I received my order, but the product label says a different size than the one I ordered.

The measurement on the product label may look different due to the difference of measurement in the country of manufacture. However, it will fit your body if you wear it.

 

 

My tracking # says the package was delivered, but I can’t find it anywhere. What should I do?

• Check your mailbox! Our shipments come in simple soft grey or black envelopes - about the size of standard printer paper - so they typically fit in mailboxes (depending on how many items were in your order).
• If the package isn't in your mailbox, check with a friendly neighbor/doorman, or a well-meaning roommate/partner, who may have received the package on your behalf without letting you know. 
• While we can't take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly! Email us at support@newretro.net with any questions.

 

Return Process:

If the item you receive is damaged, defective, or different from the product we advertised, you can return it for a full refund, an exchange, or store credit. Email support@newretro.net within 30 days of receiving your delivery.

Include this in your email:

• Order number
• Item you want to return
• Reason for the return, with photos of the issue if you have them (we really do take feedback to heart and can help with suggestions!)
• Whether you want a refund, an exchange, or store credit

We pay the return shipping. Once your return is approved, we email you a prepaid shipping label. Print it, attach it to the parcel, and put a copy of the packing slip and your order number inside. You never pay to send a faulty item back to us. Please wait for the label before sending anything.

Once your parcel reaches us it takes 5 to 7 days to process the return. After that we email you to confirm your refund, your exchange, or your store credit. Refunds usually show up on your card statement within 10 business days, and exchanges ship as soon as the return is processed.

A return cannot be processed if there is nothing wrong with the item, or if you contact us more than 30 days after delivery.

If your order comes back to our warehouse because nobody was at the address or the address was incomplete, we re-ship it at no extra cost to you. Re-shipped orders travel without a tracking code, which keeps the cost of re-shipping down.